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Running
XP’s built-in troubleshooting tools is a good first step after
completing the preliminaries above. Open XP’s Network
Connections folder and click Network Troubleshooter.
The
Help and Support Center opens, showing a series of networking
problems and tasks.
Under
Fix a problem, click the entry that best describes your
networking problem, and XP will lead you through a
troubleshooting procedure for that specific problem. For
example, here’s the first screen of the File and Printer Sharing
Troubleshooter.
Click the button that best describes your problem, put a check
mark in the I want the troubleshooter to investigate settings on
this computer box, click Next, and continue.
If you’re having problems connecting to web sites, news groups,
or E-mail, click Diagnose network configuration and run
automated networking tests, then click Scan your system. This
option runs a series of tests and presents the results.
Some
of the results are simply informative. For example, Computer
System shows the name that you assigned to the computer, and
Operating System shows whether you have XP Home Edition or XP
Professional. For each test, the result appears as FAILED or
PASSED.
Click
the plus sign next to any result for more detailed information.
Here, I’ve done that for Default Outlook Express Mail to see why
that test failed. The detailed results show that the outbound
mail server that I specified can’t be found – its name starts
with smtp, but I entered it incorrectly as stmp.
If you’re having problems with connectivity using the TCP/IP
protocol, click the entries under Pick a task and follow the
steps that they give.
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