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- Spam Policy
Far Reach has ZERO TOLERANCE for Unsolicited Broadcast
Email and Unsolicited Commercial Email (commonly known as "Spam") whether
originating from customers, from resellers' customers, or from customers
that provide services which are used to support Spam.
Definition: Far Reach defines Spam as unsolicited broadcast or commercial email that
is sent to addresses that do not affirmatively and verifiably
request such material from that specific sender, including but not limited
to advertising, surveys, information pieces, third party spamming, Web
site addresses, sales, and auctions.
Policy: Far Reach's
customers, and customers of Far Reach's resellers or any downstream
customers, are prohibited from sending and shall not allow their site to
be used for sending Spam. Mail senders are required to maintain records
that verify, on a case by case basis, that explicit affirmative permission
was obtained from recipients before mailing. Lack of such records can be
considered, at Far Reach's sole discretion, proof that permission was
Far Reach's customers
are responsible for ensuring that they, their customers, and their
respective agents and contractors abide by this policy. Far Reach's
customers will be held responsible for all traffic sent via their
connection to Far Reach or sent elsewhere, using support
services provided via their connection to Far Reach. "Support
services" includes hosting Web sites, electronic mailboxes, telephony
gateways, IRC servers, sale of spamming software or other similar
services. Customers are also responsible for ensuring that they do not
advertise or promote themselves through Spam.
If Far Reach receives
a complaint, it will be forwarded to customer for a response and complete
resolution. If within twenty four (24) hours there is no response
indicating complete resolution, Far Reach may block traffic to
and from the specified Web site or the server involved in the Spam
complaint until Far Reach is convinced that the problem is
resolved and preventative measures have been implemented to prevent the
violation from recurring. The customer is responsible for all Spam that
passes through his Web site / Server / Domain Name.
Far Reach also
reserves the right to block traffic to and from the IP address(es)
involved in hacking, and/or port scanning.
In addition, from time to time,
Far Reach blocks third party IP addresses that Far Reach
believes are used for the distribution of Spam or are designated as open
relays. Any blocking of such IP addresses shall prevent Far Reach
customers from sending or receiving traffic to and from such IP addresses.
Why this Policy?
Unlike senders of traditional
"junk mail" who are required to pay for envelopes, materials and postage,
senders of Spam can, given the nature of the internet, impose enormous
costs on the recipients of their messages at little or no cost to
themselves. Costs imposed on Spam recipients include ISP bandwidth used to
deliver Spam, additional IP infrastructure needed to handle Spam, and time
and money wasted in filtering out and deleting Spam. Far Reach
believes that users of the Internet should not be forced to incur such
expenses without their consent. As a result, the elimination of Spam will
result in a better and less expensive Internet experience for all Internet
users and will allow Far Reach to provide better and more
efficient service to its customers.